Duration: 30-35hrs

 
Course Content: 
 
Introduction to C4C architecture
Project Scoping, Questionnaire and implementation
Org management, Territory Management
Customer Master Data configuration
Product Master Data
Activity Management (Telephone calls, email, task, activity)
C4C integration to ECC through HCI
Code list mapping
ID Mapping
Leads Management
Opportunity Management
Quotation Management
Sales Orders
Pricing in C4C, price list, discount list
Marketing target groups
Marketing Campaigns
Installed Base
Service tickets management
Business Roles and Authorizations
UI personalization and configuration
Fine Tune activities
Email and mobile integration
Data downloads